Workanova Customer Service
Workanova is an outsourcing solution provider, specializing in building dedicated teams for customer support, sales, back-office, and other business functions. We offer flexible, tailored services that help companies scale efficiently, reduce costs, and focus on growth while we handle the operational side.
EST 2014
RS, Belgrade
51 - 200 Employees
Description:
Workanova provides end-to-end customer support outsourcing built specifically for online casino and sportsbook operators.
We deliver multilingual 24/7 coverage through dedicated or shared teams trained on each brand’s unique processes and tone of voice. Our model is fully scalable and pay-per-seat, allowing partners to ramp up or down with zero operational friction.
Our support solutions cover:
Live Chat, Email, and Ticketing support
Player Retention and Reactivation Assistance
KYC Verification and Payment Queries
CRM Management and Reporting Integration
Unique Selling Points (USPs):
Deep expertise in iGaming player behavior and compliance
Seamless integration with your CRM, back-office, and live chat systems
SLA-driven performance (CSAT 85-90%, response time in unders 30 seconds)
Agents trained in both player empathy and responsible gaming protocols
Transparent pricing with no setup fees or long-term lock-ins
Our clients choose Workanova to reduce operational pressure and elevate player satisfaction, knowing every interaction reflects the brand’s quality and trust.
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