B2B iGaming Outsourcing (BPO): Excellence in Every Interaction
Kopvex partners up with iGaming operators to manage:
24/7 Human centric multilingual native customer support with AI Assitance
VIP concierge services: Identification, Onboarding, Structure and Management.
Players reactivation: 45, 90 and 120 days
CRM Solutions: Strategy based on targeted markets and goals
Partnership That Delivers Measurable Results
EST 2025
BG, Sofia
11 - 50 Employees
Kopvex offer shared or dedicated resources. It can source agents in any native language as well as supports AI.
KPI driven performance where every interaction matters.
VIP Concierge
Where identification, onboarding, structure and management is at the core of our work. Every interaction matters and we make each of them count.
◈ 24/7 VIP support with native-speaking account managers
◈ Personalized reward programs and proactive relationship management
◈ AI-powered quality assurance to maintain excellence at scale
◈ Fully compliant operations with GDPR, RG, and AML certifications
◈ Deliver lasting loyalty through elite-level care for your highest-value players.Players reactivation: 45, 90 and 120 days
◈ Human-led, personalized outreach across eight channels
◈ Player-aging-based segmentation for precise targeting
◈ Tailored messaging designed to drive second-chance deposits
◈ Real-time insights into ROI and campaign progress
◈ Win back lapsed players with minimal cost and maximum impact.
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