AI platform automating customer support and operations for iGaming brands.
QODEQ is an AI-driven platform built to automate core operational processes for iGaming companies — from player support and payment issue resolution to quality assurance and voice automation.
Our products help operators reduce operational costs by over 50%, while maintaining the highest level of player experience and compliance.
We combine advanced LLM technology, voice recognition (Whisper), and custom AI models fine-tuned for the iGaming industry.
QODEQ’s product suite includes:
• ChatBot — handles up to 55% of all support requests automatically.
• Payment Bot — resolves deposit issues and connects directly with payment systems.
• QA Bot — checks chat and call quality automatically, providing operator analytics.
• Call Bot — automates player outreach and routine communication.
We help iGaming operators scale efficiently — automating what can be automated, and improving what can’t. ⚙️
EST 2025
PL, Warsaw
1 - 10 Employees
Description:
QODEQ provides AI-driven tools that automate up to 40% of all player interactions without compromising quality or compliance.
Our chat and voice bots handle repetitive queries, detect intent, and escalate complex cases to agents — ensuring 24/7 availability and consistent service.
Key benefits:
• Reduce support costs by 50%+
• Multilingual automation with human-level accuracy
• Seamless integration with major iGaming platforms
• Smart routing and satisfaction analytics
Description:
QODEQ develops AI systems designed specifically for the iGaming industry — covering chat and call analysis, player segmentation, and fraud detection.
Our LLM-based architecture combines GPT- and Whisper-powered technologies to understand, evaluate, and improve real communication data.
Key benefits:
• Fine-tuned LLMs for iGaming language and workflows
• Call and chat quality scoring using AI-based QA models
• Predictive behavior analysis for player management
• Flexible deployment via API or on-prem infrastructure
Description:
Our Payment Bot automates the handling of deposit and withdrawal issues, connects directly to payment gateways, and provides players with instant responses.
This reduces operator workload and eliminates manual follow-ups on transaction-related tickets.
Key benefits:
• Instant deposit/withdrawal issue handling
• Secure API integration with payment providers
• Real-time ticket generation and escalation
• 24/7 multilingual automation for payments
Description:
QODEQ enables operators to combine AI-powered automation with human empathy.
We deliver a fully hybrid support solution that ensures faster response times, cost savings, and higher CSAT across chat, email, and voice channels.
Key benefits:
• 24/7 hybrid AI + human model
• Up to 60% operational cost reduction
• Adaptive responses with emotional intelligence layer
• Centralized analytics dashboard
Description:
Beyond ready-to-use products, QODEQ offers full-cycle AI software development — from backend infrastructure to analytics dashboards.
We integrate AI into existing platforms or build custom tools tailored to each operator’s needs.
Key benefits:
• Custom automation solutions for unique workflows
• Integration with legacy and modern platforms
• Real-time data pipelines and analytics systems
• Expert support in deployment and scaling
AI-driven virtual agents for iGaming — automating player communication, resolving support requests, and managing operations 24/7.
QODEQ builds specialized AI tools tailored for iGaming operators — covering customer support, payments, and operational automation.
AI-powered chat and voice automation platform helping iGaming brands handle up to 55% of all player requests automatically.
Advanced automation system for multilingual player support, improving response time, accuracy, and overall efficiency.
Payment Bot that connects directly to payment providers to instantly resolve deposit or withdrawal issues in real time.
Full suite of AI automation tools for iGaming — chatbots, payment assistants, QA bots, and voice solutions designed to cut operational costs.
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