StratX Academy – AI Training for Elite iGaming Support Teams
StratX Academy helps iGaming operators build elite customer support, payments, risk and VIP teams through ultra‑realistic, AI‑powered training.
Instead of slide decks or generic e‑learning, we place agents inside the StratX Air Environment – a simulated operations layer that mirrors live tools, customers and compliance requirements.
Our proprietary tools:
StratX Air Agents - our adaptive AI customers engine
StratX Air Desk - CRM sandbox with live‑like customer profiles
StratX Air Coach - AI coaching and analytics
Our Gemini 3 Pro powered AI engines lets agents practice chat, email and compliance‑critical scenarios safely before going live.
With role‑based learning paths and an iGaming‑specific knowledge base covering KYC, AML, responsible gaming and payments, we reduce ramp‑up time, boost QA and CSAT, and lower compliance risk for modern operators.
EST 2025
SE, Stockholm
1 - 10 Employees
StratX Academy helps iGaming operators build elite customer support, payments, risk and VIP teams through ultra‑realistic, AI‑powered training. Instead of slide decks or generic e‑learning, we place agents inside the StratX Air Environment – a simulated operations layer that mirrors live tools, customers and compliance requirements.
StratX Academy’s StratX Air tools deliver ultra‑realistic training by recreating real iGaming operations inside a safe AI environment.
StratX Air Agents act as smart, adaptive customers and colleagues across chat and email, changing behaviour based on every response so no two scenarios feel the same.
StratX Air Desk mirrors a live CRM with genuine‑feeling customer profiles, histories and multi‑channel workflows, forcing agents to search, cross‑check and log data exactly as on the production floor.
StratX Air Coach then sits on top as an always‑on AI coach, giving instant, human‑like feedback to agents while feeding managers real‑time performance and compliance insights,
StratX Academy’s StratX Air tools deliver ultra‑realistic training by recreating real iGaming operations inside a safe AI environment.
StratX Air Agents act as smart, adaptive customers and colleagues across chat and email, changing behaviour based on every response so no two scenarios feel the same.
StratX Air Desk mirrors a live CRM with genuine‑feeling customer profiles, histories and multi‑channel workflows, forcing agents to search, cross‑check and log data exactly as on the production floor.
StratX Air Coach then sits on top as an always‑on AI coach, giving instant, human‑like feedback to agents while feeding managers real‑time performance and compliance insigh
StratX Air Desk is a realistic CRM simulator that lets iGaming support, payments, risk and VIP teams train inside an environment that feels like a live operation.
Agents work with full customer profiles, account histories, notes and flags, and must switch between live chat, email and cases just as they would on the production floor.
Every task forces them to search, cross‑check information and document actions step by step, so they build genuine tool fluency and process discipline without any risk to real players or data.
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