Red Chip Media

We design and integrate custom generative AI chatbots for casinos, sportsbooks, and fintech platforms. These bots handle customer support, onboarding, and VIP management with natural, human like interactions reducing support costs while boosting player retention and satisfaction. By connecting directly with CRM systems, our bots also personalize promotions, automate responses, and ensure compliance across multiple jurisdictions.

Our in-house support team provides 24/7 multilingual assistance tailored to the needs of iGaming and fintech operators. From onboarding and cashier queries to troubleshooting and responsible gaming checks, we ensure players get fast, accurate, and empathetic service that enhances trust and loyalty.

We offer dedicated VIP account managers trained to deliver white-glove service for high-value customers. This includes personalized communication, proactive engagement, and relationship management designed to increase retention and maximize lifetime value.

Our team designs automated lifecycle campaigns—covering acquisition, activation, retention, reactivation, and VIP management. By aligning offers, communications, and timing with player behavior, we help brands maximize engagement and increase player lifetime value.

Our in-house support team provides 24/7 multilingual assistance tailored to the needs of iGaming and fintech operators. From onboarding and cashier queries to troubleshooting and responsible gaming checks, we ensure players get fast, accurate, and empathetic service that enhances trust and loyalty.

For brands that want a fully outsourced solution, Red Chip Media provides end-to-end CRM management through our dedicated strategists. This covers planning, execution, reporting, and optimization—allowing operators to scale retention efforts without adding internal headcount.

We craft brand identities that stand out in competitive markets, from full visual systems to tone-of-voice guidelines. Our creative strategies ensure consistency across all channels while positioning operators as premium, trustworthy, and player-focused.

We manage end-to-end integration of payment providers, ensuring seamless deposits and withdrawals across multiple markets. Our expertise covers cards, e-wallets, bank transfers, open banking, and emerging methods like crypto.

For operators who want a hands-off solution, we provide ongoing management of payment providers, reconciliation, and reporting. This creates a cost-efficient model while guaranteeing operational reliability at scale.

We advise on market entry, licensing, payments, compliance, risk management, and operational strategy covering the full lifecycle from launch to expansion. With hands-on expertise across CRM, marketing, data, and player engagement, we bridge strategy and execution, ensuring operators not only meet regulatory standards but also achieve sustainable growth. Our consultancy blends deep industry knowledge with practical solutions, positioning us as a trusted partner for both new ventures and established brands looking to optimize performance.

We create UX/UI designs, cashier flows, landing pages, and promotional assets tailored to drive sign-ups and deposits. Every design is backed by testing and data insights to improve conversion at every stage of the player journey.