Raphie AI

Raphie is a specialist AI support provider built exclusively for iGaming operators – sports betting, online casinos, sweepstake casinos. Its iGaming-native AI platform helps operators manage critical CX interactions, such as onboarding, account management, KYC, payments, bonuses, fraud and risk, responsible gaming, retention, and reactivation.

Rather than simply deflecting tickets, Raphie delivers true resolution: reading live player context, following operator-approved rules, taking controlled actions inside existing PAMs, CRM platforms and ticketing systems, and escalating to human agents when judgment matters.

What sets Raphie apart is the depth of its iGaming-specific intelligence. Built on more than five years of operational experience and trained on over one million real player interactions, Raphie understands the rules, the edge cases, and the regulated workflows that generic AI tools miss.

Operators work with Raphie as an expert AI partner — it owns setup, integration, tuning, and ongoing optimization, so teams get the speed and flexibility of AI without giving up safety, quality, or control. Built for highly regulated spaces, for enterprise level, with safeguards and highly compliant systems.

The result is faster player outcomes, less operational burden, and true resolution at lifecycle scale.