AI built for player operations in iGaming
Conduet is a specialist AI partner built exclusively for sportsbook and iGaming operators. Its flagship product, gameLM, is a gaming-native AI platform that manages the moments that shape a player relationship across the full lifecycle — onboarding, account access, KYC, payments, bonuses, fraud and risk, responsible gaming, servicing, retention, and reactivation. Rather than simply deflecting tickets, gameLM delivers true resolution: reading live player context, following operator-approved rules, taking controlled actions inside existing PAM, CRM, and ticketing systems, and escalating to human agents when judgment matters.
What sets Conduet apart is the depth of its gaming-specific intelligence. Built on more than five years of live sportsbook and iGaming operational experience and trained on over one million real player interactions, Conduet understands the rules, edge cases, and regulated workflows that generic AI tools miss. Operators work with Conduet as a white-glove managed-service partner as much as a technology provider — it owns setup, integration, tuning, and ongoing optimization, so teams get the speed and flexibility of AI without giving up safety, quality, or control. The result is faster player outcomes, less operational burden, and true resolution at lifecycle scale.
EST 2019
US, Jersey City, NJ
201 - 500 Employees
gameLM is an AI Agent and CoPilot built exclusively for sportsbook and iCasino operators — trained on millions of real iGaming conversations and connected directly to your PAM, CRM, and ticketing stack. It resolves player issues end-to-end across account access, payments, bonuses, KYC, and responsible gaming: reading live account context, taking approved actions, and replying in natural, on-brand language. Deterministic guardrails and human escalation keep sensitive moments in the right hands, while CoPilot lets your team validate AI responses before scaling automation. Backed by ~74% true resolution, 88% CSAT, and Conduet-managed implementation, with no player-facing UI changes.
Every support interaction is a retention moment — a delayed payment, a bonus dispute, or a KYC hold can be the point a high-value player decides whether to stay. gameLM works inside your existing CRM and PAM to resolve those moments fast and consistently, using real-time account context to serve each player individually. Sensitive, high-value, and VIP interactions are escalated to human agents by design, so speed never comes at the cost of the relationship. The result is fewer lost players, stronger LTV, and a support layer that reinforces your retention and VIP programs rather than working against them — built for regulated environments, with full auditability and oversight.
Conduet runs a 500+ agent customer experience operation built exclusively for iGaming, across dual hubs in Jersey City and Manila for global coverage and resilience. Our agents are trained in real gaming workflows — PAM, payments, KYC, bonuses, and responsible play — and operate as a seamless extension of your brand, handling the full player lifecycle from onboarding to servicing to retention. It's this live operating experience, spanning years and millions of real player interactions, that trained and validated gameLM: our AI wasn't adapted from a generic tool, it was built from inside gaming CX. Operators get a true partner model with shared goals, high CSAT, and the flexibility to blend expert human agents and AI to launch fast, scale through peak volume, and lower cost per contact.
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