Best-in-Class Services for User Retention, Support, and VIP Care | BETTER RETENTION = HIGHER ROI
We specialize in the art of user retention. With our extensive hands-on experience, we've mastered the strategies that not only keep your audience engaged but also drive conversions, boost ROI, and elevate your brand's loyalty. We know what it takes to turn first-time users into lifelong customers.
Our deep understanding of user behavior allows us to craft tailored retention strategies that consistently deliver measurable results. We help you turn engagement into action, ensuring every touchpoint adds value.
We focus on optimizing your current or adding new communication channels to ensure you're not just reaching your audience but driving real conversions. Whether it's through personalized messaging or targeted campaigns, we ensure maximum return on every investment.
EST 2022
CY, Limassol
51 - 200 Employees
What We Do Best:
User Retention Strategies
We craft and execute proven retention flows tailored to your audience.
From welcome journeys to reactivation campaigns — we keep users coming back.
Data-Driven Decision Making
Every strategy is backed by deep analytics, not guesswork.
We optimize timing, messaging, and channels based on behavioral data.
Multi-Channel Optimization
We analyze your current communication stack and identify gaps.
Whether it’s push notifications, email, SMS, or in-app messaging — we ensure they work in sync to maximize engagement.
Conversion-First Approach
Retention is not just about staying visible — it’s about driving action.
We turn engagement into measurable conversions that directly impact ROI.
Personalization at Scale
Users expect relevant content. We deliver it.
Segmentation, triggers, and dynamic content ensure every message adds value.
Why Partner With Us?
🧠 Expertise: Years of hands-on experience in retention and lifecycle marketing.
📊 Results-Oriented: Clear KPIs, transparent reporting, and constant optimization.
🔁 Sustainable Growth: We don’t chase vanity metrics — we build real loyalty.
🤝 True Partnership: We treat your goals like our own and work as an extension of your team.
Let’s turn your first-time players into lifetime users — and your marketing spend into lasting results.
Our Reactivation Team brings players back — but many issues we uncover (bugs, failed payments, unmet expectations) could’ve been solved earlier, before the user churned.
That’s where our Support Team plays a crucial role.
Our 24/7 multilingual support resolves issues instantly — often before they lead to churn.
We guarantee:
up to 15 sec av. FTR;
up to 50 sec av. response time;
no queue in livechat;
support through messangers;
over 75% customer satisfaction rate;
100% complaints resolution;
Our goal?
Less time chatting.
More time playing.
Deep Analytics for Retention Success: Our reporting system offers deep, data-driven insights that are critical for understanding and improving user retention. Track performance across all communication channels—email, SMS, social media, push notifications, and more. With our comprehensive analytics, you can make informed decisions to enhance engagement and increase customer loyalty.
If you already have a CRM team in-house, that’s not a problem for us.
We easily integrate through processes, make audit as well as detailed plan related to improvements, A/B testing, connecting new communication channels, etc.
With our expertise, your in-house team will be even more efficient.
We’re outsource company, providing B2B solutions.
We do automation related to CJM and user retention in order to communicate with users in the right time with the right content.
We work with online casino players, so we manage operations related to B2C
One of our services is VIP Care, providing the most important segment of VIP players with a personal account manager to boost retention, deposit sum, deposit amount, av. deposit, etc.
One of our services is VIP Care, providing the most important segment of VIP players with a personal account manager to boost retention, deposit sum, deposit amount, av. deposit, etc.
We provide services as turnkey solution, where we cover all the processes.
One of the services that we offer is multilingual customer support available 24/7 via live chat, tickets, messengers, etc.
We specialize in the user retention, providing operators with a dedicated strategy to keep users entertained and engaged with a brand, we build loyalty.
We specialize in the user retention, providing operators with a dedicated strategy to keep users entertained and engaged with a brand, we build loyalty.
One of the most important strategies to retain your players is to keep an eye on prevention of churn. We build automations to understand what may cause user’s churn and run campaigns in order to prevent that.
We do the re-activation campaigns for users who remain inactive in order to make them active again.
We have big experience working with different CRM solutions, like customer.io, SendGrid, Smartico, Mailgun, Onesignal, etc.
We build a dedicated CRM strategy for every client, based on CJM and platform specifics. You can be sure that all the possibilities to retain users you have will be used on maximum.
We have big experience working with different CRM solutions, like customer.io, SendGrid, Smartico, Mailgun, Onesignal, etc. So we can also advise or boost your in-house team.
We build a dedicated CRM strategy for every client, based on CJM and platform specifics. You can be sure that all the possibilities to retain users you have will be used on maximum.
We build a dedicated CRM strategy for every client, based on CJM and platform specifics. You can be sure that all the possibilities to retain users you have will be used on maximum.
We build a dedicated CRM strategy for every client, based on CJM and platform specifics. You can be sure that all the possibilities to retain users you have will be used on maximum.
One of the services that we offer is multilingual customer support available 24/7 via live chat, tickets, messengers, etc. We guarantee:
up to 15 sec av. FTD;
up to 50 sec av. response time;
no queue in livechat;
over 75% satisfaction rate;
100% complaint resolution;
One of the services that we offer is multilingual customer support available 24/7 via live chat, tickets, messengers, etc. We guarantee:
up to 15 sec av. FTD;
up to 50 sec av. response time;
no queue in livechat;
over 75% satisfaction rate;
100% complaint resolution;
Personalization is a key for successful player retention, we put a content that is relevant for your user including game, bonus, providers, payment method preferences.
We do the re-activation campaigns for users who remain inactive in order to make them active again.
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