Narek Minasyan
iGaming CSO | Live&Online Casino A-Z |
About
iGaming CSO | Live&Online Casino A-Z |
Product Manager | iGaming | Live Casino & Slots Product Manager with 10+ years of experience in the iGaming industry, specializing in Live Casino operations, Casino Slots, and Product Management. Key Highlights: Launched multiple branded Live Casino studios, driving brand differentiation and player engagement. Implemented innovative products and features that elevated player experience and retention. Improved team productivity and compliance with industry standards, ensuring smoother operations and stronger results. Blended product vision with business strategy to support sustainable growth and market competitiveness. Passionate about building exceptional gaming experiences, driving product innovation, and contributing to a forward-thinking organization in the global iGaming landscape.
Activity
Work experience
Co-Founder | Product & Business Development
OpenGamer
Nov 2024 – Present
Armenia
Co-founded OpenGamer to build and commercialize casino games for the B2B market. My side of the business is simple: product, strategy and commercial growth. • Built the business model and commercial strategy • Set up sales and business development • Pricing, negotiations, contracts and partnerships • Product roadmap and market positioning • Business side of integrations and distribution • Licensing and investor discussions Today we have 23+ production-ready games, more in development, signed B2B contracts and active revenue-generating distribution.
Founder
iGaming Xpert
May 2025 – Apr 2026
Armenia
Founded an iGaming services business focused on marketing, business development and operational support. • Defined company positioning, service portfolio and commercial strategy. • Developed relationships with operators, affiliates and service partners. • Coordinated client projects across marketing, CRM, websites and operational services. • Managed the business through April 2026, when operations were discontinued.
Founder & CEO
BBG
Jul 2021 – Aug 2025
Armenia
Founded and led a multi-functional B2C iGaming operations business supporting several online casino brands across Tier 2 and Tier 3 markets. • Built operational functions across Player Support, Risk, CRM, Marketing, HR and Finance. • Developed business models, operating procedures, KPI frameworks and market-specific roadmaps. • Coordinated acquisition, retention, customer support, risk and financial operations across multiple brands. • Led cross-functional teams and aligned operational priorities with commercial targets. • Managed budgeting, cost control and performance tracking across B2C operations. • Built relationships with payment, technology and service partners. • Improved internal workflows, reporting standards and operational efficiency. • Contributed with the wider team to approximately 185% year-on-year GGR growth across several B2C directions.
Live Casino Business Development Manager
CreedRoomz
Oct 2019 – Jul 2021
Yerevan
Led business development and cross-functional product initiatives for Live Casino solutions, working closely with executive leadership, operators and internal product teams. • Contributed to strategic product and business discussions with executive leadership. • Supported branded Live Casino studio projects from commercial discussion through planning, development coordination and launch. • Coordinated Account Management, Product, Development and Support functions across partner-facing initiatives. • Developed internal workflows, service processes and SLA frameworks. • Worked with technical teams on integrations connecting land-based cashier operations with online casino products. • Produced product and market analysis covering games, providers, table performance and betting activity. • Managed relationships with strategic operators and B2B partners, translating business needs into product and service solutions. • Worked with Risk and Analytics teams on bet limits, player segmentation and product configuration. • Contributed to improvements in product monitoring, reporting and operational issue resolution.
Live Casino Product Manager
CreedRoomz
May 2018 – Oct 2019
Armenia, Yervan
Managed product development and operational improvement initiatives across Live Casino products, games, tournaments and supporting systems. • Worked with Product Owners, Development, Mathematics, Risk and B2C Operations teams on Live Casino product development. • Contributed to the development and launch of Red Dog, Bet-on-Baccarat and two Texas Hold’em variants. • Worked with Mathematics and Risk teams on bonus bets, side bets and product configuration. • Led the organisation of more than 10 large-scale Live Casino tournaments with prize pools reaching hundreds of thousands of euros. • Worked with Evolution back-office systems and internal casino management tools. • Contributed to improvements in dealer monitoring, game performance tracking and real-time analytics. • Supported major offline casino events, including RPT 2019, with bet-shop and cashier integrations. • Participated in the launch and operational development of approximately 100 Live Casino tables during my career at BetConstruct.
System Administrator at Live Casino
CreedRoomz
Jun 2017 – Jun 2018
Armenia
Supported the technical operation of 24/7 Live Casino studios and streaming infrastructure. • Configured and maintained Live Casino streaming systems and supporting infrastructure. • Monitored application, database and operational systems to minimise downtime. • Provided technical support for studios and internal operational teams. • Coordinated hardware maintenance, upgrades and vendor communication. • Created technical documentation and internal operating guides.
Sales Manager
LegoBricks House
Nov 2014 – Aug 2015
Yerevan, Armenia
• Drove sales of LEGO products across retail and B2B channels. • Built and maintained relationships with clients, partners, and distributors. • Managed store operations, promotions, and customer service. • Tracked sales KPIs, prepared reports, and optimized performance. • Trained and guided sales staff to meet revenue targets.
Operational Manager
Gaudi Night Club
Sep 2013 – Aug 2014
Yerevan, Armenia
• Oversaw daily operations, staff scheduling, and venue management. • Recruited, trained, and supervised staff (bartenders, security, DJs, promoters). • Ensured premium guest experience and handled VIP client relations. • Planned and executed promotions, events, and marketing campaigns. • Managed budgets, revenues, and supplier contracts to maximize profitability. • Ensured compliance with licensing, health, and safety regulations. • Supervised security, implemented risk management, and handled emergencies.
General Manager
Daddy Optics
Aug 2012 – Apr 2013
Armenia
• Directed strategy, operations, and business development in optical retail & manufacturing. • Managed budgets, supplier contracts, and profitability across multiple channels. • Led teams of optometrists, retail managers, and staff, ensuring top-tier customer service. • Oversaw compliance with optical standards, healthcare regulations, and safety laws. • Drove growth via new technologies, product innovation, and market expansion.
Junior Architect
Renco Architectural Design
Jul 2011 – Feb 2012
Armenia
• Assisted in developing exterior design concepts and 3D visualizations. • Supported senior designers with sketches, renderings, and CAD models. • Researched materials, finishes, and design trends for projects. • Prepared presentations and documentation for client approvals. • Collaborated with architects, engineers, and design teams on project execution.
Education
National University of Architecture and Construction of Armenia
Aug 2010 – Sep 2013
Pushkin school
Sep 1996 – Sep 2006