Operational backbone for operators
B2B iGaming Outsourcing (BPO)
KYZEN partners up with iGaming operators to manage:
24/7 Multilingual native customer support
24/7 Risk, Payments & Fraud
PaymentIQ platform management
Payment method testing (local testers)
Payment solutions (sourcing of methods)
Anti Money Laundering
EST 2023
CY, Limassol
51 - 200 Employees
KYZEN offers a suite of services around payments. Besides from RPF Services, KYZEN also:
Manages paymentIQ platform management
Sources payment methods in the most problematic markets
Tests payment methods with local boots on the grounf
KYZEN covers everything relative to Risk, Fraud and Payments from KYC to bonus abuse and payouts. It also incorporates AML checks into its offering.
KYZEN offer shared or dedicated resources. It can source agents in any native language as well as supports AI. Albeit operating under its own FreshDesk instance, KYZEN can adjust to any system used by the operator.
Fastest Growing Outsourcing Provider (iGaming & Forex) – Cyprus 2025
Most innovative BPO – Cyprus 2025
Fastest Growing Outsourcing Provider (iGaming & Forex) – Cyprus 2025
Most innovative BPO – Cyprus 2025
Fastest Growing Outsourcing Provider (iGaming & Forex) – Cyprus 2025
Most innovative BPO – Cyprus 2025
?Anonymous
Working at Kyzen
As a person working in the Quality department at KYZEN, I get a clear view of how iGaming operators are supported behind the scenes. A big part of the work involves providing 24/7 multilingual customer support, making sure players can get help anytime and in their own language. The role also touches on risk, payments, and fraud-related tasks that run around the clock, helping keep transactions smooth and secure. On the payments side, there is hands-on involvement with the PaymentIQ platform, testing different payment methods with local testers, and supporting the sourcing of payment solutions suited for each market. Anti-Money Laundering is also part of the day-to-day focus, with strong attention to compliance and internal standards. Overall, working at KYZEN feels practical and collaborative, with a clear focus on quality, security, and delivering a reliable experience for both operators and players.
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