Player Support Representative

At Aristocrat, our mission is to bring happiness to life through the power of play. As a Player Support Representative, you will have a key role in providing outstanding support to our players. You will ensure their gaming experience is truly remarkable. This opportunity allows you to join a multifaceted and driven team where your efforts directly influence player happiness and our company's growth. If gaming excites you and you enjoy working in a collaborative environment, this role is ideal for you!

This position will be 3 pm to midnight, Monday through Friday

What You'll Do

• Provide accurate information and support regarding customer accounts, products, and services

• Troubleshoot technical issues across computers, tablets, and mobile devices

• Handle live chat, email communications, inbound calls, as well as occasional outbound calls

• Communicate promotional offers and updates to VIP customers

• Identify, advance, and provide feedback on service issues or customer concerns

• Maintain strict customer confidentiality and data security standards

• Uphold what we value and remain current on internal processes and protocols

• Meet daily performance targets (approximately 70 customer contacts across channels)

• Adhere to SLAs, including responding to chats and calls within 45 seconds

What We're Looking For

• 0-2 years of customer support or call center experience preferred

• Be at least 21 years of age

• High school graduate or equivalent experience required; some college coursework preferred

• Strong problem-solving skills with the ability to think critically and resolve issues efficiently

• Excellent written and verbal communication skills

• Strong interpersonal skills with a customer-first approach

• Comfortable being camera-ready while working

• Advanced computer proficiency, including Microsoft Office; typing speed of 90+ WPM preferred

• Experience troubleshooting computers, smartphones, and tablets

• Diligent with strong grammar, typing, and data entry accuracy

• Ability to work independently with good judgment and discretion

• Highly organized with strong time management skills

• Capacity to excel in a dynamic, high-demand setting

• Previous technical support experience is a plus

Esta descripción del puesto puede haber sido revisada y optimizada mediante herramientas de inteligencia artificial con el fin de mejorar su claridad, coherencia e inclusión. En cualquier caso, todo el contenido final, los requisitos del puesto y las decisiones de contratación están sujetos a la revisión y aprobación de Aristocrat.

Filosofía de compensación

Ofrecemos un paquete integral de remuneración y beneficios diseñado para seguir siendo competitivo en el mercado, apoyar tu bienestar y reconocer tu contribución a nuestro éxito. Nuestro enfoque se basa en una filosofía de remuneración por desempeño, recompensando el impacto individual. Tu paquete de compensación específico se determinará en función de factores como tus habilidades, experiencia, cualificaciones y ubicación.

Dependiendo de tu puesto y ubicación, podrás optar a bonificaciones e incentivos anuales, beneficios de salud y bienestar, tiempo libre remunerado, planes de jubilación, cobertura de seguros y otros beneficios locales o establecidos por la legislación aplicable.

Los detalles específicos sobre la compensación y los beneficios para este puesto se tratarán durante el proceso de selección.