Customer Success Manager

At Aristocrat, we believe in crafting world-class gaming experiences that bring happiness and excitement to our players. As a Customer Success Manager, you will play a pivotal role in ensuring our customers' happiness and success with our products. You’ll have the opportunity to work with a dynamic team, dedicated to innovation and customer-centric solutions. This role is perfect for someone who is ambitious, enjoys building relationships, and thrives in a fast-paced environment. Join us in our mission to deliver outstanding customer experiences and be part of a company that values talent, collaboration, and excellence!

What You'll Do

• Support customer onboarding, product implementation, and user enablement activities.
• Serve as the primary point of contact for assigned customers, conduct regular onsite and virtual customer meetings; respond to routine customer inquiries regarding product functionality and guidelines.
• Maintain accurate customer records, meeting notes, and follow-up actions within company systems.
• Support onsite customer projects in collaboration with Project Management.
• Monitor customer usage data and find opportunities to improve product adoption and customer outcomes.
• Provide product expertise and mentorship to customers and internal collaborators.
• Partner with internal teams to address customer needs and support customer retention efforts.
• Gather customer feedback and communicate improvement opportunities to Product teams.
• Ensure customer deliverables, commitments, and success plans are completed and communicated to leadership.
• Advance critical customer issues and coordinate resolution efforts across internal teams.
• Serve as a liaison with the Aristocrat Support Center to coordinate issue resolution.
• Monitor industry trends and incorporate guidelines into customer success strategies.
• Perform other duties as assigned.

What We're Looking For

• 4+ years of experience in a customer-facing role, preferably in customer success or support.
• Previous Casino/Gaming Systems Industry Experience is required.
• Strong communication and interpersonal skills.
• Proven ability to manage multiple tasks and priorities.
• Experience with CRM systems and customer data management.
• Ability to travel up to 70%, including occasional international travel.
• A proactive approach to problem-solving and keen attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Strong analytical abilities with the capability to analyze customer usage data.
• A passion for gaming and a dedication to improving customer experiences.
• A Bachelor's degree in a related field or equivalent experience is preferred but not required.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Up to 75%

Pay Range

$59,185 - $109,915 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.