Vertix Air helps operators build elite Customer Support, Payments, and Risk teams through immersive, AI-driven simulation. Instead of passive e-learning, we deploy agents into the Vertix Air Environment—a simulated operations layer that replicates the pressure of live support.

Our Core Technology:

• Simulation Engine: Generates dynamic, multi-turn scenarios across Chat and Email.

• Live-Desk Interface: A realistic CRM environment featuring complex customer profiles (VIP, High Risk, Fraud).

• Automated Auditor: Instant feedback on empathy, resolution time, and regulatory adherence (AML/RG).

We enable agents to practice compliance-critical workflows in a safe sandbox. The result is a measurable reduction in ramp-up time, higher CSAT, and a de-risked operation from Day One.

“The Vertix Air environment is powered by the proprietary Vertix Neural Swarm™, utilizing the advanced reasoning architecture of Google’s Gemini 3 Pro for maximum simulation fidelity.”