Victoria Kirienko

About

Business Operations · Sales Operations · Executive Assistant

Operations-minded professional with 10 years in IT and software companies. Trusted right hand to C-level executives: I turn ideas into working processes and implement automation.

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1. Business Development / Operations Manager / Executive Assistant

   Cevro AI

   Jan 2026 – Nov 2026

   • Built sales operations from the ground up: sales processes, cold outbound and the full outreach infrastructure, including buying and configuring domains for email campaigns. • Built sales processes around Streak CRM, then proposed a move to HubSpot and managed it fully. • Researched new tools, methods and ideas (my own and the CEO's) and put the best ones into practice; worked with Claude, Apollo and others. • Wrote the sales knowledge base (my own experience plus company processes) and onboarded new sales team members. • Ran the full sales deal cycle, from lead generation to closing. • Represented the company at SBC Lisbon '26.

2. Team Lead, Lead Generation Team (Cold Outreach)

   SoftGamings

   Jan 2025 – Dec 2025

   • Built the department's processes from absolute scratch, working with the CEO and CSO. • Created the department knowledge base in Confluence: detailed guides for every process, used for onboarding and transparent workflow. • Hired and onboarded the team: introduced KPIs and a bonus motivation system. • Integrated a brand-new department into a well-functioning model of 5 other sales departments without disrupting existing workflows. • Full lead generation cycle: contact research, automated and manual outreach, A/B testing of sequences, warm handover to sales. • Tracked stats and reporting on conversion; set quarterly targets.

3. Business Development Manager / Sales Manager

   Amasty

   Jan 2024 – Jan 2025

   • Managed the full sales cycle from first contact to closing, with handover to Accounting and the Development Department. • Led lead generation from idea to mailing, with A/B testing; processed incoming requests. • Worked with the Dev team to evaluate projects; prepared proposals. • Handled contracts (drafting, edits, approval), invoicing and creditors.

4. Sales Manager (full cycle) + PM → Head of Sales

   Onilab LLC

   Aug 2016 – Dec 2023

   • Head of Sales: hired, trained and led a lead gen / sales team of 3; developed and managed sales strategy, adjusted it based on performance analytics. • Built outreach sequences and automated mailings for the lead generation department. • Client-facing PM tasks: clients came to me when something went wrong; planned and managed project budgets, invoicing, creditors. Completed an IT project management course to structure this experience. • Full sales cycle from cold/warm lead to project completion; account management, upselling, proposals and contracts. • Organized business trips and meetings at conferences and exhibitions (pre-COVID).

1. IT Academy

   IT Project Management course

   — – Jan 2023

2. Minsk State Linguistic University

   Intercultural Communications, Tourism

   — – Jan 2018

3. Linguistic and Humanities College

   Organizer of Socio-Cultural Activities with knowledge of a foreign language, Tourism

   — – Jan 2015

• Process design & documentation
• Sales operations
• Business Assistant to CEO
• CRM implementation & automation
• Onboarding, training, mentoring
• Knowledge bases (Confluence / Notion)
• Cross-team coordination
• KPIs, reporting, A/B testing
• Email infrastructure & outreach setup
• Contracts, invoicing, budgets
• Company merch, travel and events planning & organizing
• HubSpot
• Streak
• Salesforce
• amoCRM
• Zoho
• Insightly
• Apollo
• Clay
• Monaco
• Instantly
• Smartlead
• Snov.io
• Neverbounce
• SendGrid
• Meet Alfred
• LinkedIn Sales Navigator
• LI Helper
• Squarespace
• Cloudflare
• Confluence
• Notion
• Jira
• ClickUp
• Trello
• Miro
• Redmine
• Google Docs / Sheets
• Slack
• Zoom
• Google Meet
• Calendly
• Claude
• ChatGPT
• DeepSeek
• Reve Image
• Relay