Victoria Kirienko

About

Business Operations · Sales Operations · Executive Assistant

Operations-minded professional with 10 years in IT and software companies. Trusted right hand to C-level executives: I turn ideas into working processes and implement automation.

1. Business Development / Operations Manager / Executive Assistant

   Cevro AI

   Jan 2026 – Nov 2026

   • Built sales operations from the ground up: sales processes, cold outbound and the full outreach infrastructure, including buying and configuring domains for email campaigns. • Built sales processes around Streak CRM, then proposed a move to HubSpot and managed it fully. • Researched new tools, methods and ideas (my own and the CEO's) and put the best ones into practice; worked with Claude, Apollo and others. • Wrote the sales knowledge base (my own experience plus company processes) and onboarded new sales team members. • Ran the full sales deal cycle, from lead generation to closing. • Represented the company at SBC Lisbon '26.

2. Team Lead, Lead Generation Team (Cold Outreach)

   SoftGamings

   Jan 2025 – Dec 2025

   • Built the department's processes from absolute scratch, working with the CEO and CSO. • Created the department knowledge base in Confluence: detailed guides for every process, used for onboarding and transparent workflow. • Hired and onboarded the team: introduced KPIs and a bonus motivation system. • Integrated a brand-new department into a well-functioning model of 5 other sales departments without disrupting existing workflows. • Full lead generation cycle: contact research, automated and manual outreach, A/B testing of sequences, warm handover to sales. • Tracked stats and reporting on conversion; set quarterly targets.

3. Business Development Manager / Sales Manager

   Amasty

   Jan 2024 – Jan 2025

1. IT Academy

   IT Project Management course

   — – Jan 2023

2. Minsk State Linguistic University

   Intercultural Communications, Tourism

   — – Jan 2018

3. Linguistic and Humanities College

   Organizer of Socio-Cultural Activities with knowledge of a foreign language, Tourism

   — – Jan 2015

• Process design & documentation
• Sales operations
• Business Assistant to CEO
• CRM implementation & automation
• Onboarding, training, mentoring
• Knowledge bases (Confluence / Notion)
• Cross-team coordination
• KPIs, reporting, A/B testing
• Email infrastructure & outreach setup
• Contracts, invoicing, budgets
• Company merch, travel and events planning & organizing
• HubSpot
• Streak
• Salesforce
• amoCRM
• Zoho
• Insightly
• Apollo
• Clay
• Monaco
• Instantly
• Smartlead
• Snov.io