Ricardo Indriago

About

Partnership Manager @ Facilero | PSP Partnerships

As a computer science graduate, I've built a career around technology, problem-solving, and helping businesses run more efficiently. I started in technical support and web development, then founded my own IT consulting company in Venezuela, where I handled everything from systems advice and hardware sales to staff training and client support. I liked helping people get more out of the technology they already had. Over the years I moved into more strategic roles: operations, compliance, partner management. Those experiences taught me that value comes as much from relationships and good judgment as it does from the systems themselves. Today I work as a Partnerships Manager at Facilero, where I identify and manage relationships with global payment providers. The goal is straightforward: build partnerships that expand what we can offer and make sure clients have payment options that actually work for them. I'm still looking for ways to grow and contribute, technical background first, but increasingly focused on the business side: partnerships, negotiation, and relationships that hold up long-term.

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1. Partnership Manager

   Facilero

   Apr 2025 – Present

   Limassol, Cyprus

   As Partnership Manager at Facilero, I build and manage strategic partnerships with global payment providers. My goal is to expand our solutions portfolio and deliver added value to our clients through reliable, scalable, and innovative payment options. I focus on creating win-win relationships that support our business growth while meeting the evolving needs of our partners and Clients.

2. PSP Onboarding Manager

   White Label Casinos

   Dec 2023 – Feb 2025

   Malta

   Leading PSP onboarding initiatives, negotiating commercial agreements, and maintaining strong relationships with partners. Strategic prioritization based on market insights, continuous improvement advocate, and adept in project support. Proactive in market research and competitor analysis to enhance offerings. Dedicated to optimizing client satisfaction and contributing to organizational growth.

3. Payment Product Specialist

   White Label Casinos

   Jan 2023 – Dec 2023

   Malta

   • Monitored payment systems, investigated new requests and identified potential issues to ensure smooth operations. • Kept information materials up to date, handled internal and external queries and identified appropriate processes and procedures to resolve issues. • Collaborated with relevant departments to seek improvements to existing systems and processes, investigated potential processing issues, and found solutions to ensure efficient payment processing. • Developed a system to streamline day-to-day work and improve the onboarding process. • Enhanced communication channels between my department and others, while keeping them informed of pertinent changes. • Conducted analysis of potential business relationships with companies that offer payment solutions, considering legal points, prices, conditions and feasibility for our clients.

4. Junior PSP Specialist

   iGaming Group

   Aug 2022 – Dec 2023

   Malta

   • Constantly monitoring queues on systems to ensure no outstanding tasks ( following up existing ones and investigate new requests ) • Payments Product testing, spotting potential issues and reporting them accordingly, making sure to follow up • Building and keeping information materials up to date. • Notifying all relevant departments about changes related to PSPs as instructed by line manager. • Data input and handling internal and external queries , from numerous sources and identifying the appropriate processes and procedures to resolve them. • Constantly seeking improvements to existing systems and processes. • Investigating potential processing issues, liaising with PSP's to find a solution and informing all relevant departments accordingly.

5. KYC Agent

   iGaming Group

   Jul 2021 – Jul 2022

   Malta

   • Conducted KYC checks on player accounts and verified the authenticity of player documentation. • Worked closely with Player Payments Agents, AML & Risk Agents, and liaised with players via email to obtain documentation required for KYC and de-risking. • Monitored player accounts for potential risk gambling problems, money laundering and criminal terrorism financing, and reported to the appropriate channels. • Ensured compliance with internal policies and completed daily tasks assigned by Team Leaders, while achieving and exceeding Key Performance Indicators (KPIs) set out by management • Streamlined processes using previous knowledge and experience while maintaining quality. Improved team productivity by providing training on workspaces, tools, and resource management. • Assisted department manager in handling difficult cases, complex tasks, and training new and veteran agents.

6. Cofundador

   STI TECHNOLOGY CHILE

   Feb 2018 – Aug 2022

   Región Metropolitana de Santiago, Chile

1. Universidad Central de Venezuela

   Licenciado en Computacion, Ciencias de la computación

   Jan 2009 – Jan 2015