Daniel Meredith

About

Commercial, operations and business management professional

Commercial, operations and business management professional with experience in partner and account management, financial controls, customer service, team training and systems administration. Skilled in commercial negotiations, invoice audits, workflow improvement, system integrations, API and webhook configuration, technical troubleshooting, reporting and e-commerce operations. Combines hands-on operational experience with a practical, analytical approach to improving processes and supporting business performance.

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1. Partnership Manager

   Immense Group

   Sep 2025 – Oct 2026

   Malta

   • Managed commercial, operational and technical relationships with more than 300 studios and business partners. • Delivered more than €400,000 in combined savings and invoice deductions through commercial negotiations and invoice audits since Q1 2026. • Introduced an invoice approval process with Finance, reviewing commercial terms, exposure fees and promotional deductions to strengthen financial control. • Negotiated featured placements, campaign opportunities and promotional arrangements across multiple brands. • Coordinated partner migrations, deactivations and routing changes under improved commercial terms. • Built an integration matrix with country-level game availability data and heatmaps to support planning and decision-making. • Collaborated with Legal and AI colleagues on a central SharePoint structure for supplier contracts.

2. Bartender (Part-Time, Concurrent Role)

   Down the Rabbit Hole / The Mad Hatter

   Feb 2025 – Sep 2025

   Malta

   • Ran the bar independently during assigned shifts, taking responsibility from opening through closing. • Opened and secured the premises as a key holder, completed cleaning and closing duties, and maintained bar standards. • Counted cash, checked stock, placed orders and delivered customer service in a busy hospitality environment. • Supported cocktail preparation, hosted events to attract customers and trained a replacement bartender before leaving.

3. Operations Trainer and Quality Specialist

   Immense Group

   Apr 2024 – Sep 2025

   Malta

   • Planned and delivered induction training for more than 50 employees across customer service and operational teams. • Administered Zendesk, creating and maintaining the knowledge base and building reports in Zendesk Explore. • Configured Zendesk triggers and routing, and personally configured system integrations, APIs and webhooks where required. • Troubleshot workflow and integration issues, working across configuration and technical fault-finding. • Supported several aspects of the customer-facing AI chatbot implementation, including content, workflow configuration and testing. • Reviewed quality checks and performance results, updating training materials, internal guidance and standard operating procedures.

4. Customer Service Agent

   Immense Group

   Sep 2023 – Apr 2024

   Malta

   • Resolved around 500 customer enquiries per week involving payments, technical issues and account-related matters across multiple channels. • Mentored new colleagues during onboarding and supported consistent service quality and productivity.

5. Business and Account Manager

   Maxburns

   Aug 2018 – Aug 2023

   Dublin, Ireland

   • Ran day-to-day business operations, reporting directly to the owner and coordinating a team of 10 across warehouse, computer repair and sales functions. • Managed inventory, supplier purchasing, B2B orders, staff allocation, financial oversight and key business accounts. • Managed the company website through Magento and WordPress, updating product listings and visual design. • Created and ran social media and Google Ads campaigns to promote the business. • Established a custom PC hardware-building division, creating an additional high-margin revenue stream; trained staff and resolved escalated customer issues.

6. Shop Assistant and Warehouse Operator

   Maxburns

   Sep 2016 – Aug 2018

   Dublin, Ireland

   • Maintained stock records, carried out minor repairs and responded to customer enquiries. • Supported warehouse operations, stock control and day-to-day retail tasks.

No education added yet.

• Commercial partnerships and account management
• Supplier and stakeholder relationship management
• Commercial negotiations
• Contract review
• Invoice audits
• Business operations
• Financial controls and reporting
• B2B orders
• Supplier purchasing
• Stock control
• Process improvement
• Workflow coordination
• Zendesk administration
• Knowledge base management
• Triggers and routing
• System integration configuration and testing
• API and webhook configuration
• Technical troubleshooting
• Zendesk Explore reporting
• Excel
• SharePoint
• Jira
• Confluence
• Magento
• WordPress
• Google Ads
• Social media
• Campaign coordination
• Team supervision
• Training and onboarding
• Quality assurance
• Standard operating procedures
• Customer service
• Issue resolution and escalations
• AI chatbot content, workflow configuration and testing support
• Cash handling
• Stocktaking
• Day-to-day service operations