Bally's Interactive
Job Description
Ignite Your Career Where Innovation Leads the Way!
Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.
You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.
Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation.
What About The Role?
The stakes are high, the markets are hot, and the pace is thrilling. As Bally’s continues our rapid expansion across North America, we’re searching for a powerhouse VP of Operations with the vision, grit, and energy to take our Sports & Casino markets to the next level.
In this role, you’ll be the maestro of our growth strategy, orchestrating flawless new state launches, delivering world-class player experiences, and ensuring every operation runs like a well-dealt hand. You’ll command the Customer Service, Gaming Finance, Fraud, Responsible Gaming, and Technical Compliance teams, setting the bar sky-high for performance, regulatory excellence, and player satisfaction.
What You'll Do
- Raise the Bar: Build an operational model that defines the industry standard. Use technology and automation to streamline payments, cut downtime, and prevent fraud before it happens.
- Lead High-Performing Teams: Recruit, mentor, and inspire teams across Customer Service, Gaming Finance, Fraud, and Compliance, ensuring they deliver exceptional results.
- Own New State Launches: Partner with leadership and cross-functional teams to execute smooth, timely entries into new markets.
- Drive Operational Readiness: Ensure every launch is flawless, from regulatory approvals to tech integrations, with no detail overlooked.
- Manage High-Stakes Situations: Serve as the senior escalation point for operational issues, incidents, and urgent challenges.
- Forge Strategic Partnerships: Develop relationships with key vendors and payment providers to strengthen Bally’s offering.
- Enhance Processes and Tools: Collaborate with tech teams to improve KYC, payments, and compliance systems.
- Shape the Strategic Roadmap: Provide market insights, competitor analyses, and growth strategies that influence Bally’s path forward.
- Champion Compliance & Player Protection: Ensure every operation aligns with regulatory requirements and Responsible Gaming commitments.
- Drive Data-Based Decisions: Monitor KPIs and collaborate with analytics teams to optimize performance.
- Steer Budgets and Benefits: Set and manage operational budgets, ensuring competitive rewards for our people.
- Build Culture & Capability: Embed Bally’s values into operations and invest in Learning & Development initiatives that keep teams sharp.
What We're Looking For
- 7+ years of senior leadership experience within the gaming/gambling sector, with deep knowledge of both Casino and Sports Betting operations.
- Proven success in launching new markets/brands in complex regulatory environments.
- Demonstrated ability to build, lead, and scale high-performing operational teams.
- Track record of delivering measurable results in fast-paced, competitive industries.
- Strategic mind with operational precision, able to design systems and deliver flawlessly under pressure.
- Advanced understanding of regulatory and compliance frameworks in US gaming markets.
- Commitment to Responsible Gaming and player protection best practices.
- Expertise in payments, fraud prevention, and technical compliance.
- Strong project management and organizational capability, with a talent for balancing multiple priorities.
- Outstanding communication and stakeholder management skills, able to influence at every level.
Why You'll Love Working Here
Join a team where the culture hits just as hard as the wins:
- Competitive pay with annual salary reviews & performance bonuses
- Medical, dental and vision plan options
- 401(k) matching for long-term wins
- Monthly socials and team building events
- Home office allowance to level up your remote set up
- Work-from-anywhere month (yes, really!)
- Downtown office with snacks, games and unbeatable energy
Flexible Working
At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.
DNA / Values
At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
Salary range: $150,000-$200,000 USD