VIP Customer Service Agent

At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success!

What You'll Do

• Offer focused assistance to VIP clients, handling account, product, and service questions.

• Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.

• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.

• Share exclusive marketing deals and updates with VIP clients.

• Deliver feedback on service shortcomings and client input to improve service quality.

• Ensure confidentiality and security of VIP client information.

• Uphold and promote the things we value, staying updated on all protocols and developments.

• Meet and exceed set performance goals and targets.

• Maintain a positive and enjoyable work environment.

What We're Looking For

• Excellent written and verbal communication skills.

• 2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.

• Minimum age of 21, High School diploma or GED, or equivalent experience required, some college preferred.

• Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment.

• Capability to travel to the office for at least 50% of scheduled shifts.

• Must be camera-ready while working.

• Proficient in computers and Windows Office Programs.

• Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.

• Strong interpersonal skills with a professional and courteous demeanor.

• Diligent with excellent grammatical and typing/data entry skills.

• Ability to work independently, applying good judgment and initiative.

• Thrives in a fast-paced, dynamic environment, maintaining high service standards.

• Highly organized with outstanding time-management skills.

• Previous technical support experience is highly desirable.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Pay Range

$18.00 - $25.35 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.