Technical Support Engineer I

We seek expert technical support engineers with proven ability to fix issues and analytical skills, good customer relationship skills, and the ability to make things work. You will work as part of a team of around 10-12 support engineers. This team responds to customer issues and partners with other teams to address sophisticated issues, special technical projects, and action plans. This role is customer-facing, and your work will impact operations at any one of the 300 casinos connected through the Oasis network.

What You'll Do

• Day-to-day responsibilities include working with customers, ATI team members, and other technical collaborators to work through issues with all Oasis software modules. Responsible for maintaining case documentation, supporting others with relevant information, and working directly with customers to identify and resolve problems that cause casino downtime accurately.

• You will interact with customers -- usually IT, marketing, or slot audit managers. In addition, our team works closely with the implementation teams, customer success teams, development, and sometimes sales.

• Our overall goal as a support team is to build customer success with the Oasis system products and for Aristocrat as a whole by providing in-depth technical support to further customer goals and projects.

• Other duties as assigned

What We're Looking For

• 4-year degree or relevant technical experience for all levels

• 3 years of technical work in any field, including some SQL, corporate networking, or virtual environment support, gaming experience a plus, but not required

• SQL or Enterprise networking or VM, MSSQL Server 2012 and higher, CISCO, Netgear, HP switches and routers, VMWare, HyperV, or cloud-based virtual environments (AWS, Azure, in-house clouds)

• Ability to problem-solve and fix issues while under pressure.

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Pay Range

$61,985 - $115,115 per year

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. 

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.