Bally's Interactive
Job Description
Responsibilities:
- Responsible for supervising poker operations and staff.
- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
- Ensure all team members adhere to poker room policies, procedures, and gaming regulations.
- Serve as the primary point of contact for resolving floor calls in a fair, professional manner.
- Oversee live and tournament poker games to ensure a smooth, fair and timely play.
- Manage player lists, balance tables, open/close games and assign dealers effectively.
- Support table fills, buy-ins, chip transactions, tournament registrations and payouts in coordination with cage and security.
- Ensure compliance and integrity of all poker games; to include fairness and adherence to house rules and procedures, Colorado gaming laws and ICMPs.
- Monitor games for irregularities and take corrective action when necessary.
- Ensure compliance with surveillance, security, and reporting protocols (e.g., incident reports, Title 31, suspicious activity).
- Provide high-level customer service and build positive relationships with players, resolving player concerns or disputes with professionalism and diplomacy.
- Accurately complete and submit all required logs, shift reports, and incident documentation.
- Provide feedback and suggestions to improve poker room operations.
- Support training and mentoring of new dealers and floor staff.
- Lead by example in professionalism, game knowledge, and customer service.
- Stay updated on poker trends, rules, and industry best practices.
Target Salary Range: ($23.00)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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