bet365
Job Description
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.
Job Description
Elevate our VIP experience! Join bet365, one of the world’s leading online gambling companies, as a Senior VIP Gaming Manager. Lead and grow our premium player engagement, driving exceptional service and retention for our global gaming VIPs.
We are looking for a strategic and results-driven individual who is passionate about delivering unparalleled service and fostering lasting relationships with our most valued players. You will be instrumental in enhancing our VIP proposition and driving player loyalty.
Reporting to the Associate Vice President, VIP, you will be at the forefront of developing and executing our global VIP strategy for Gaming. With a keen focus on player acquisition, retention, and maximising lifetime value, you will work collaboratively across teams to ensure our VIP offering remains best-in-class. This is a pivotal role offering significant responsibility and the chance to shape the future of our VIP player experience within a dynamic and high-growth environment.
Qualifications
- Proven track record in a similar role within iGaming.
- Exceptional communication, negotiation, and interpersonal skills.
- Demonstrable experience in developing and executing successful VIP strategies.
- Strong analytical skills with the ability to interpret data and drive actionable insights.
- Experience in building and nurturing strong relationships with high-value clients.
- Proactive and strategic approach to player engagement and retention.
- Understanding of responsible gambling principles and their application.
- Ability to collaborate effectively with cross-functional teams such as Marketing, CRM, Product, Operations.
- Experience in managing budgets and driving commercial success.
Additional Information
- Developing and implementing a cutting-edge VIP strategy focused on player acquisition, retention, and lifetime value.
- Leading and mentoring the VIP team, fostering a culture of exceptional service and proactive engagement.
- Designing and executing innovative VIP promotional campaigns and exclusive offers.
- Cultivating and managing strong, personalised relationships with key VIP players.
- Collaborating with Product, Marketing, CRM and Operations to enhance the VIP player journey.
- Monitoring VIP performance metrics, analysing trends, and providing strategic recommendations.
- Ensuring all VIP activities align with responsible gambling regulations and company policies.
- Driving continuous improvement in VIP operational efficiency and player satisfaction.
- Managing VIP budgets and contributing to the overall commercial success of the VIP segment.
- Reporting on VIP programme performance to senior management, highlighting key insights and opportunities.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Notice - https://www.bet365careers.com/privacy-policy
At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.