Catena Media
Job Description
We are seeking an experienced Senior IT Administrator specialising in Atlassian to oversee IT operations for our Malta office while managing and evolving our Atlassian ecosystem. This role blends hands-on IT administration and service desk responsibilities with expertise in Atlassian tools such as Jira, Confluence, and Jira Service Management. You will drive workflow optimisation, automation, and integrations, while ensuring secure, reliable, and high-quality IT support across both Windows and Mac environments.
YOUR CHALLENGE:
- Lead the configuration, administration, and continuous optimization of the Atlassian Suite (Jira, Confluence, Jira Service Management) to support business needs.
- Design and maintain Atlassian workflows, custom fields, permissions, schemes, and automation rules to meet business requirements.
- Act as the primary escalation point and internal expert for Atlassian-related issues and enhancements.
- Manage and support Windows & Mac devices, ensuring performance, security and reliability.
- Oversee asset management and full device lifecycle (procurement to decommissioning).
- Manage system access, patching, and endpoint security in line with policies and compliance standards.
- Deliver efficient, high-quality IT service desk support with timely resolution of incidents and requests.
- Monitor service desk performance against SLA and implement continuous improvement initiatives.
- Promote IT and Atlassian best practices across the organization.
- Identify opportunities to automate IT and Atlassian processes using tools like n8n and native Atlassian automation.
- Streamline repetitive tasks to reduce manual effort and improve service delivery.
- Maintain clear, up-to-date documentation for systems, workflows, and configurations.
TO DO IT, YOU WILL NEED:
- Strong hands-on experience with Atlassian products, including Jira, Confluence, and Jira Service Management (JSM), with a solid understanding of best practices and configurations.
- Self-motivated team player with a positive, service-oriented mindset and excellent written and verbal communication skills.
- Strong understanding of IT systems and service desk operations, with proven experience supporting end users in a fast-paced environment.
- Ability to manage multiple priorities effectively, meeting deadlines while maintaining strong attention to detail and quality.
- Quick learner with strong adaptability, able to thrive in a dynamic and evolving business environment.
- 3+ years of experience in IT operations, including administration and support of the Atlassian suite.
- Proven troubleshooting skills across hardware, software, and networking, with a structured and analytical approach to problem-solving.
- Experience managing third-party vendors and service providers is highly desirable.
- Experience with workflow automation tools (e.g., n8n) and system integrations be a plus.