Aristocrat
Job Description
As a member of the Level 4 team in the CXS Development group, you will collaborate with the Customer Success group. You will help resolve customer software issues during product upgrades or when issues are raised. You will be responsible for solving the issue and work closely with Architect and Product Management group to ensure alignment on the suggested solution.
What You'll Do
Work with developers, support personnel, installation teams on software-related concerns reported by customers.
Build relevant documents that support development and provide insight of work done to other team members.
Excited and passion about development/problem solving.
Follows Company programming standards.
Dedicated to team success. Works well in a team environment.
Performs other duties as assigned.
What We're Looking For
Bachelor’s degree in computer science, Engineering, or a related field accompanied by 8+ years of IT proven experience, or equivalent professional experience.
Proven Experience in Technical Support or equivalent: 5+ years.
Must demonstrate proficiency in Networking, multicast, TCP/IP communications
Strong skills in working with Unix/Linux OS.
Comfortable with scripting with Powershell, Ansible playbooks.
Experience in database programming using SQL with SQL Server or MySQL is helpful.
Hands on experience of GIT and tools like Jenkins and Kubernetes.
Experience of using AI tools, developing skills and using them for fixing issues. Knowledge of agentic AI will be a plus.
Java, J2EE framework knowledge is a plus.
Knowledge of OneLink product preferred.
Familiar with VmWare/HyperV provisioning/deployment and how virtual environments work.
Familiar with various web architectures, platforms, and frameworks
Required to have well-developed analytical and creative problem-solving skills.
Must have strong interpersonal skills, able to work independently and be team oriented
Demonstrates excellent oral and written, communication and customer service skills.
Demonstrates a very high level of accuracy and attention to detail.
Prior Casino gaming proven experience is helpful.
Must be able to be licensed in multiple jurisdictions
Must be available for after-hours support and travel as needed to customer sites.
Esta descripción del puesto puede haber sido revisada y optimizada mediante herramientas de inteligencia artificial con el fin de mejorar su claridad, coherencia e inclusión. En cualquier caso, todo el contenido final, los requisitos del puesto y las decisiones de contratación están sujetos a la revisión y aprobación de Aristocrat.
Filosofía de compensación
Ofrecemos un paquete integral de remuneración y beneficios diseñado para seguir siendo competitivo en el mercado, apoyar tu bienestar y reconocer tu contribución a nuestro éxito. Nuestro enfoque se basa en una filosofía de remuneración por desempeño, recompensando el impacto individual. Tu paquete de compensación específico se determinará en función de factores como tus habilidades, experiencia, cualificaciones y ubicación.
Dependiendo de tu puesto y ubicación, podrás optar a bonificaciones e incentivos anuales, beneficios de salud y bienestar, tiempo libre remunerado, planes de jubilación, cobertura de seguros y otros beneficios locales o establecidos por la legislación aplicable.
Los detalles específicos sobre la compensación y los beneficios para este puesto se tratarán durante el proceso de selección.
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