At Aristocrat, we believe in crafting outstanding experiences that delight our customers and elevate our industry. Our mission is to bring happiness to life through the power of play, and we are committed to encouraging an inclusive, collaborative, and innovative culture. As a People Partner, Specialist I, you will play a pivotal role in our Information Technology team, ensuring seamless operations and providing outstanding support to our employees. This is an outstanding opportunity to join a world-class team, make a meaningful impact, and grow your career in a dynamic, fast-paced environment!
What You'll Do
- Provide excellent customer service by responding to elevated and complex P&C inquiries from employees, P&C business partners, and managers. Handle these inquiries through multiple intake methods such as email, chat, phone, or ticketing systems.
- Manage inquiries accurately and promptly by referring to knowledge guides and resources available across various HR systems.
- Employ a case tool to document all inquiries, customer details, case information, and updates. Convey resolutions to the requester or forward more complex issues to the relevant team.
- Perform employee data updates directly, including bulk EIB imports into the Workday system, and provide validation for business process data mapping.
- Manage critical issues from Tier 1 and use the case tool to record inquiries, customer information, case data, updates, and communicate resolutions to the requester.
- Complete People & Culture transactions and data reporting using Workday and other systems.
- Manage complex and advanced inquiries, update employee information, and support employees directly through consultative efforts or via external vendors.
- Maintain keen attention to detail and a drive for the ongoing refinement of People & Culture systems, processes, and reports.
- Support your assigned region, working within the relevant shift pattern and hours to provide support to your collaborators accordingly.
What We're Looking For
- 2+ years of experience operating within a P&C Tier 1 customer care environment.
- Acute knowledge of local benefits, talent acquisition, and Workday data maintenance processes and policies.
- Verified experience in managing detailed issues effectively and swiftly.
- Excellent customer support skills and proficiency in addressing sophisticated requests.
- Experience managing extensive EIB loads and validating business process data mapping in Workday.
- Strong advisory abilities and capacity to support employees directly or via third-party vendors.
- Close consideration and a strong resolve to develop People & Culture systems and processes.
- Strong communication abilities and capacity to collaborate effectively within a group.
- Ability to work with multiple HR systems and case tools efficiently.
This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
