The Associate, Service Operations – People and Culture (P&C) is responsible for responding to inquiries from employees, implementing P&C transactions, and data reporting using Workday and other HR systems. This role requires great accuracy, customer service orientation, and an ability to use discretion and latitude to prioritize service requests.

• Provide excellent customer service in response to HR-related inquiries from employees, P&C Business Partners, and managers via multiple channels, including email, instant message, chat, and phone.

• Resolve inquiries accurately and within timeline by accessing knowledge guides and information in multiple systems.

• Process P&C transactions by collecting required information from the employee, manager, or other collaborators internally and externally.

• Apply the case management tool to assemble all inquiries, customer information, case data, and updates, and communicate the resolution to the requestor or call out more complex issues to the appropriate team member.

• Handle workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)

• Effectively communicate P&C policies and programs while demonstrating active listening skills and a commitment to employee experience.

What We Are Looking For

• Bachelor's Degree in HR or equivalent experience.

• Prior experience fielding high-volume customer inquiries within a corporate environment.

• Excellent verbal and written communication skills.

• A passion for excellent customer service, adaptable & flexible.  

• Ability to multitask and work effectively and efficiently, delivering high-quality work in a fast-paced, changing work environment.

• Ability to comply with handling sensitive and confidential employee data.

• Works under general direction; must be able to work independently.

• Ability to apply knowledge guide materials in performing research and answering inquiries.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.