Bally's Interactive
Job Description
Ignite Your Career Where Innovation Leads the Way!
Bally’s Interactive is redefining the future of entertainment by powering one of the world’s most dynamic entertainment ecosystems. We believe the customer experience is the product, and through technology and innovation, we create experiences that captivate and delight our customers.
You’ll apply your expertise in sports betting, iGaming, live sports streaming, payments and fraud prevention, CRM, and gamification technologies. Whether your passion lies in data, AI, machine learning, user experience, security, or emerging tech, you’ll have the opportunity to grow, innovate, put your ideas to the test, and make a real impact.
Join our team and elevate your career in a rapidly growing industry that rewards bold thinking, creativity, and innovation.
Well, What About The Role?
In sports betting and gaming, every second counts and so does every transaction. As our Payments Team Leader, you’ll be at the heart of the player experience, ensuring deposits and withdrawals are seamless, secure, and lightning-fast across all Interactive brands in the North American U.S. region. This is a high-impact leadership role where strategy meets operations. You’ll lead a high-performing team, collaborate with cross-functional partners, and help build payment processes that are as smooth as a perfect parlay.
We’re looking for a confident people leader who thrives in a fast-paced environment, loves solving complex challenges, and understands that behind every transaction is a real player.
Please note that this position has access to customers details – therefore requires employees to be able to obtain and maintain licensing in all jurisdictions Bally’s operates in. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these background checks upon a successful job offer. This will be done in a confidential manner, and solely for the purposes of verification.
What You'll Do
- Oversee all payment operations across North America, ensuring accuracy, efficiency, and service excellence
- Monitor transactions to identify unusual or suspicious activity and resolve issues as they arise
- Evaluate and enhance payment processes and controls to improve efficiency, scalability, and risk mitigation
- Partner closely with Compliance to ensure payment activities meet regulatory and B2B obligations
- Collaborate with KYC, Fraud & Risk, AML, Customer Support, and Technology teams to maintain operational alignment
- Work with internal Accounting teams to facilitate transaction reconciliation and resolve discrepancies
- Provide regular updates on function performance and highlight payment trends to the Payments & KYC Manager
- Lead, mentor, and develop team members to drive engagement and performance
- Ensure all required training remains current across the team
What We're Looking For
- Excellent leadership presence with experience developing high-performing teams
- Sound judgment and ability to make balanced, player-centric decisions
- Highly analytical with strong problem-solving skills
- Thrive in fast-moving, high-pressure environments
- Naturally curious and focused on continuous improvement
- Exceptional communication skills, both verbal and written
- Able to manage competing priorities with strong organizational skills
- Flexible and adaptable to support a dynamic 24/7 business
Experience Required
- Bachelor’s Degree preferred, though equivalent experience will be considered
- 2+ years leading operational or support teams
- 2+ years in online gaming Payments
- Familiarity with online gaming Payments and AML processes
Why You'll Love Working Here
Join a team where the culture hits just as hard as the wins:
- Competitive pay with annual salary reviews & performance bonuses
- Medical, dental and vision plan options
- 401(k) matching for long-term wins
- Monthly socials and team building events
- Home office allowance to level up your remote set up
- Work-from-anywhere month (yes, really!)
- Downtown office with snacks, games and unbeatable energy
Flexible Working
At Bally’s Interactive, we believe in the power of collaboration and working together in a shared space, as well as the benefits of working from home. We champion hybrid working wherever we can, offering a flexible blend of working in the office 3 days a week and from home twice a week.
DNA / Values
At Bally’s Interactive, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!
We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.
Equal Opportunities
At Bally’s Interactive, we are committed to promoting equal opportunities in employment and working conditions.
Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work.
We believe passionately that employing a diverse workforce is central to our success, this is our superpower.
We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.
Salary: $65,000 - $80,000 USD
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