Operations Manager (Chinese & English Speaking)

Who We Are:

2UP.io is a brand new and exciting online casino and sportsbook. We are a spin off from one of the most well known brands that has been a principal sponsor of English Premier League football teams. Our focus is on the next generation of iGaming with an emphasis on cryptocurrency, original games, sports and esports for the global stage.

 

 

The Role:

We are looking for a highly capable and experienced Operations Manager to lead our Sportsbook & Casino Operations department for our fast-growing online crypto casino and sportsbook platform. This role oversees all daily operational functions across both verticals, ensuring smooth execution, high-quality output, and continuous performance optimization.

You will manage and mentor the operations team, improve workflows, ensure operational compliance, troubleshoot escalations, and collaborate closely with product, marketing, risk, CS, and technical teams. Your leadership will be key to delivering a seamless and reliable betting experience to players across the platform.

 

 

Preferred Candidate:

The ideal candidate has strong experience in sportsbook and/or casino operations, ideally within a crypto or iGaming environment. You are an effective leader with a proven ability to manage teams, streamline processes, and oversee complex operational workflows. You are analytical, calm under pressure, and comfortable working in a fast-paced environment that requires accuracy, adaptability, and cross-functional communication.

You thrive on problem-solving, operational excellence, and driving improvements that directly impact product quality and player experience.

 

 

What You’ll Do:

Team Leadership & Management

• Lead, supervise, and mentor the Sportsbook & Casino Operations team.

• Set goals, define KPIs, and conduct regular performance evaluations.

• Provide training, guidance, and support to strengthen operational capability.

Sportsbook Operations Oversight

• Oversee sports configuration, live event monitoring, and market accuracy.

• Ensure effective odds management, event integrity, and risk escalation.

• Support QA testing for new sportsbook features, tools, and releases.

Casino Operations Oversight

• Coordinate with game providers regarding updates, promotions, and issue resolutions.

• Oversee bonus configuration, casino promotions, and campaign execution.

• Monitor casino performance and identify abnormal player or game patterns.

Payments & Platform Stability

• Supervise daily deposit and withdrawal monitoring, including gateway follow-ups.

• Ensure timely resolution of operational or production issues through escalation management.

Operational Optimization

• Develop, refine, and document internal workflows and SOPs.

• Improve team efficiency, accuracy, and turnaround times.

• Lead operational projects such as tool migrations, integrations, and feature rollouts.

Cross-Department Collaboration

• Work closely with Marketing, Product, Risk, CS, Tech, and Affiliates to support campaigns, releases, and operational needs.

• Coordinate platform updates, promotions, and issue resolutions across departments.

Reporting & Insights

• Oversee daily, weekly, and monthly operational performance reporting.

• Analyze trends, identify risks or opportunities, and present recommendations to leadership.

Compliance & Risk Handling

• Ensure operations follow internal policies and industry best practices.

• Oversee risk identification, suspicious activity escalation, and fraud monitoring processes.

 

 

Job Requirements:

Experience: 5+ years of experience in iGaming operations, sportsbook or casino operations, or a related managerial role.

Language: Strong written and spoken Chinese and English.

Leadership: Proven leadership experience managing teams in high-pressure environments.

Operation Knowledge: Strong understanding of sportsbook markets, casino operations, and promotional mechanics.

Analytical Skills: Excellent analytical, decision-making, and problem-solving skills.

Technical Proficiency: Proficiency with back-office systems, reporting tools, spreadsheets, and operational dashboards.

Flexible Scheduling: Flexible with work schedules, including evenings, weekends, or major sporting events.

Crypto Familiarity: Familiarity with cryptocurrency and blockchain-based platforms is an advantage.

 

 

Bonus Points:

• Familiar with top online crypto casinos.

• Experience working with major sportsbook providers (e.g., Betradar, BetConstruct, Digitain, etc.).

• Knowledge of fraud detection and risk management processes in a sportsbook environment.

• Previous involvement in sportsbook product testing or platform migrations.

• Passion for emerging trends in sports betting, esports, or crypto gaming.