Key Account Manager - US/regulated markets portfolio

Job title:  Key Account Manager (US/regulated markets portfolio)

Job Details 

Hours: Full Time 

Location: Fully remote. This opportunity is open to you if you can legally work remotely from one of our home countries in the UK, Malta or US.

Contract: Permanent 

At Play’n GO we enjoy a flexible freedom to shape our own days. Everyone we hire is unique and every role we fill has certain performance expectations. The day-to-day challenges of work and life will be unique to you but our commitment to helping you find a balance will never vary.  

From the GO 

At Play’n GO our purpose is to entertain. Our pleasure is in working with people ready to make a difference that lasts. We are pioneers. We were the first entertainment supplier to recognise the potential of gaming on the GO and create the innovative mobile games which supercharged our industry and inspired our name. Today, Play’n GO is the leading gaming entertainment supplier to casinos in regulated markets the world over. And we are still growing.  

With growth comes opportunity. This could be yours. Are you ready to help us face challenges and find solutions that get us both to the next level of excellence?  

What the role entails  

With a strong commitment to innovation and excellence, we are expanding our team to cover the USA, and seeking a highly motivated and dynamic individual to join us as an Key Account Manager. If you're passionate about the iGaming industry and are ready to take on a pivotal role in managing our key accounts, we want to hear from you. Are you game?

Position Overview: As an iGaming Key Account Manager, you will play a crucial role in building and maintaining strong relationships with our key clients in the rapidly evolving iGaming market. You will be responsible for driving growth, maximizing customer satisfaction, and ensuring the long-term success of our partnerships.

Key Responsibilities:

• Develop and maintain strong relationships with key iGaming partners.

• Serve as the main point of contact for assigned accounts, addressing their needs, and ensuring their satisfaction.

• Collaborate with cross-functional teams, including marketing, product development, and finance, to meet client requirements and maximize revenue opportunities.

• Analyze account performance, identify growth opportunities, and develop strategies to optimize revenue and customer retention.

• Stay up to date with industry trends, competitor activities, and market developments to proactively adapt strategies.

• Prepare and present reports and performance metrics to clients, demonstrating the value of our products and services.

• Manage contracts, ensuring that all terms and conditions are met.

• Provide exceptional customer support and resolve any issues or concerns promptly.

• Monitor regulatory compliance and ensure that our services align with industry standards and regulations.

What we ask of you

• Account Management Expertise – Proven ability to manage and grow key accounts in a competitive environment.

• iGaming Industry Knowledge – Strong understanding of online gaming products, market trends, and regulatory frameworks.

• Relationship Building – Exceptional interpersonal skills to develop and maintain long-term client partnerships.

• Communication Skills – Clear and persuasive verbal and written communication for client interactions and internal collaboration.

• Negotiation & Influence – Skilled in negotiating contracts and influencing stakeholders to achieve mutually beneficial outcomes.

• Analytical & Data-Driven Mindset – Ability to interpret performance metrics, identify growth opportunities, and make strategic decisions.

• Problem-Solving – Quick and effective resolution of client issues and operational challenges.

• Project Coordination – Experience working cross-functionally with marketing, product, and finance teams.

• Regulatory Compliance Awareness – Understanding of compliance requirements in regulated iGaming markets.

• Tech Savvy – Comfortable using CRM systems, reporting tools, and digital communication platforms.

• Adaptability & Resilience – Ability to thrive in a fast-paced, evolving industry environment.

• Time Management & Organization – Strong ability to prioritize tasks and manage multiple accounts efficiently.

What’s in it for you?  

If you feel great, you’ll do great. Our employees know that their package of benefits, activities, and initiatives are some of the most generous in the industry. From challenges to chill outs, the fun we share at play helps inspire excellence from the go.  

Apply now to find out more. It’s your best move. This opportunity will remain open until we meet the right candidate.  

GO for it. 

We believe the way forward relies on well-regulated gaming and player safety. Our commitment to this sets the standard for our industry.