German VIP Customer Support
Salary not listed
Warsaw, Masovian Voivodeshi...Published on November 15, 2025
Job Description
We’re BrainRocket — an international software development and digital solutions company driven by 1,300 talented professionals across Cyprus, Malta, and Portugal.
Here, everything moves at rocket speed: driving innovation, pioneering projects, and fast-tracking careers.
Together, we turn ideas into action—let’s get started!
We're looking for a German VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.
Requirements:
Requirements:
- Fluent in German and English, both written and spoken
- Proactive with strong customer service or sales skills
- Great communication and problem-solving abilities
- Detail-oriented and customer-focused
- Experience in iGaming or VIP support is a plus
Responsibilities:
- Handle VIP customer inquiries via chat, email, or phone
- Maintain personal, long-term relationships with VIPs
- Collaborate with the VIP team for smooth service delivery
- Ensure compliance with company and regulatory standards
- Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends
We offer excellent benefits:
- Monthly food vouchers (200 BGN);
- Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
- Starting from 20 paid leave days;
- 6 additional days of sick leaves without document required;
- Birthday gift cards;
- Sports card (Multisport);
- Wedding and newborn gifts;
- Breakfast, Friday lunches, fruits, and snacks in the office;
- Team-building events and activities;
- Career growth opportunities;
- Sunny, spacious office.
Bold moves start here. Make yours. Apply today!