Engineer II - NOC and Service Ops

Become a part of Aristocrat, where innovation and creativity come together to provide the world's most exciting gaming experience! As a leader in the gaming industry, we constantly challenge the limits with titles such as Game of Thrones TM, Sons of Anarchy, and Lightning Link. Our acclaimed systems and high-quality game content reflect our ongoing commitment to excellence. We are seeking a committed Engineer II - NOC to join our driven team and help us deliver top-tier gaming experiences.

What You'll Do

• Coordinate the Online Gaming platform, ensuring flawless performance and availability.
• Monitor and report as part of a shift-based operations team on a 24x7 basis.
• Provide second-level troubleshooting support and liaise with service providers and third parties.
• Deliver on benchmarks set internally and adhere to SLAs and OLAs for service delivery.
• Investigate and react to live issues, maintaining outstanding service standards.
• Prepare and complete periodic releases for both infrastructure and software.
• Act as a point of contact for partner concerns raised through customer channels.
• Build and improve processes related to the role, ensuring continual improvement.
• Handle service requests, incident problems, and change requests following ITIL v4 guidelines.
• Participate in proactive monitoring and support of live and staging infrastructure.
• Ensure high-quality artwork that meets project briefs and explore creative concepts.

What We're Looking For

• 3+ years’ experience in a technical support or operational role.
• Broad technology knowledge, including both Windows and Linux environments.
• Demonstrated experience working with monitoring tools like Grafana and Datadog.
• Demonstrated accountability and ownership in managing incidents.
• Ability to analyze logs and troubleshoot issues effectively.
• Experience with Docker/Kubernetes and cloud platforms like Google GK and Amazon EKS.
• Familiarity with code repositories (GitHub/GitLab) and CI/CD pipelines.
• Knowledge of relational and non-relational databases like MSSQL and MongoDB.
• Knowledge of DNS/HTTPS certificates and configuration tools such as Ansible and Ansible Tower.
• Experience with event workflow ticketing systems like Freshdesk or Jira.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.