Deputy General Manager

Who we are

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states.

The recent acquisition of Aspers Casino in Newcastle, Uk, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first in-class sports betting platform, and Bally Casino, a growing iCasino platform.

Well, what about the team?

The Deputy General Manager will provide substantial operational support to the General Manager in leading the management and casino team to achieve the overall business goals of the unit. The role will be accountable for supporting the development and co-ordinating the execution of the Bally’s People; Processes and Products within the business and be responsible for providing exceptional guest service across all areas of the business.  

 

So, what will you be doing?

• Vigilant and highly visible operational leadership and management 
• Evident commercial awareness about every department 
• Continuous consultation and communication with General Manager  
• Positive, efficient, and productive relationships forged with the senior management team 
• A relentless focus on overall customer satisfaction 
• Lead a culture of high performing, customer oriented people 
• Innovative and entrepreneurial thinking aligned with the broader Company strategic plan. 

Reports to: General Manager  

 

And what are we looking for?

Entry Requirements: Applicants for this role must demonstrate the following: 

• 3 years Management experience, preferably in a Casino, Hospitality, Retail or Service environment. 
• Holds or is eligible to hold a PML. 

 

Knowledge:                            Essential: 

• Knowledge of the UK gaming regulatory and legislative requirements. 
• Proven capability and knowledge of strategic planning, forecasting, budgeting, and financial processes.  
• Solid understanding of leadership and management practices. 

 

Desirable: 

• Extensive knowledge of casino or similar operation and the Hospitality industry. 
• Exceptional knowledge of people management and processes. 

 

Skills:                                                        Essential: 

• Adapts management style to positively, productively and efficiently liaise with all levels of management  
• Commercially astute and Customer Service focused 
• Computer Literate with experience of using Microsoft Office 
• Exceptional interpersonal and relationship building skills. 
• Concise and positively enforced communication and negotiation skills 
• Time management skills and problem solving abilities 
• Proven people management skills with the ability to nurture staff development 
• Ability to visualize the future direction and strategies to lead the operations forward 
• Service Focused 
• Attention to detail 
• Ability to manage diversity through displaying robust leadership & management qualities 
• Confident in making astute commercial business beneficial decisions 
• Ability to display a visible leadership presence in a fast paced, high volume, highly pressurised environment. 

 

Personal Characteristics:                       Essential: 

• Proactive and reactive leadership & management skills 
• Commercial 
• Strong customer focus. 
• Articulate communicator 
• Leads by example 
• Courteous, professional, and driven 
• Individual of highest integrity 
• Organised and efficient approach to work 

 

Additional Information 

The Deputy General Manager role functions in an operation that runs 7 days a week. Flexibility on working availability is required to provide the support to the operations during their business hours and as such there is a minimum expectation that they will be available at all signature events & functions within Bally’s & this will mean evening & weekend obligations outside of ‘normal’ working hours. 

 

DNA / Values
At Bally’s, we are driven by a set of core values that we like to call our DNA. We strive to embody our DNA and keep them at the heart of everything we do!

We are Always Ready to embrace change, adapt, and do what it takes to delight our customers. We believe that You Make the Difference, which is what gives our players the best experience and keeps them coming back. We are All One Team, looking out for each other, respecting diversity while connecting through a common purpose. Our teams are Learning Every Day by showing constant curiosity and the drive to learn from successes, mistakes, new experiences, and the people around us. At Bally’s we Love to Lead by thinking differently, seeking innovation, and always looking for ways to raise our game.

Equal Opportunities
At Bally’s, we are committed to promoting equal opportunities in employment and working conditions. Diversity, Equity and Inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We believe passionately that employing a diverse workforce is central to our success, this is our superpower. 

We do not discriminate against employees or job applicants on the basis of race, colour, nationality, ethnic or national origin, age, sex or sexual orientation, gender reassignment, religion or belief, marital or civil partner status, pregnancy or maternity, political opinion or disability.