Customer Success Technician

We are searching for an outstanding Customer Success Technician to join our high-performing Customer Success Technical Team.

This role involves offering detailed technical support for Aristocrat Interactive's full range of software and hardware products in NSW and ACT. In addition, the position will contribute to the successful execution of upcoming projects, including onsite customer engagements, system deployment, configuration, and enablement activities.

The Technical Support Specialist will need to collaborate closely with internal problem-solving teams and key contributors to ensure timely and detailed resolution of technical problems. The role requires strong analytical and prioritisation skills, with the ability to advance matters appropriately when necessary.

Participation in a structured on-call rotation is also a requirement of this position.

What You'll Do:

• Provide on-site pre and post installation & support for Aristocrats Venue Management Systems, Applications & Web-based products
• Build and install software on machines (EGM’s, Workstations, Servers)
• Ability to participate in a rotating on-call schedule
• Manage Client calls applying our Call Management System (Sales Force)
• Update call tickets with necessary information in line with our service levels and bring up when appropriate to our Senior Engineers
• Liaise with customers to ensure visits are timely and impactful
• Ensure a professional image when in the presence of Customers and that their requirements are met in a timely manner
• Liaise and work with internal resources to deliver client requirements i.e., Service Technicians
• Adapt to a fast-paced, constantly evolving environment
• Participate in and support the overall CXS strategy.

What We're Looking For:

• Epic customer service skills
• A love of helping people and an appetite to learn
• Experience building & configuring operating system workstations and servers
• Excellent problem-solving skills
• Demonstrated organizational skills and an ability to work unsupervised
• Strong written and verbal communication skills
• Strong computer literacy
• Experience with VMware, Linux & Windows (Server and Workstation) software advantageous
• Experience with Salesforce or a similar CMS tool advantageous
• Combination of software and hardware experience advantageous

Company Summary

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Up to 25%

Additional Information

This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.

Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat’s gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment.