Country Research and Performance Manager, Italy and Spain

At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.

We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we’re breaking new ground in software innovation too, redefining what’s possible for our customers worldwide.

Job Description

As a Country Research and Performance Manager, you will be responsible for enhancing commercial performance across Italian and Spanish markets.

You will be responsible for closely tracking a variety of commercial performance metrics across key Spanish and Italian markets, aiming to enhance overall performance through collaboration with stakeholders from various areas of the business. Leveraging both internal and external data sources, you will deliver actionable insights that guide strategic decision-making.

Additionally, you will oversee a team of remote Research Analysts, supporting the business by generating in-depth localised insights through research activities like competitor analysis.

You will have a strong interest in the gambling industry, possess a strategic mind-set, be focused on driving continuous improvement, and have previous experience within the Italian and/or Spanish markets in a similar position.

This role may involve international travel to other bet365 offices.

Qualifications

• Fluent in Italian and, or Spanish languages.
• Strong interest and understanding of the gambling industry, particularly within key Italian and Spanish markets.
• Experience in monitoring and optimising commercial performance metrics within a fast-paced, data-driven environment.
• Proven ability to develop and execute strategies aimed at enhancing commercial performance.
• Experience in using data-driven insights to inform business decisions and continuously improve outcomes.
• Strong analytical skills with a capacity to interpret complex data and provide actionable recommendations.
• Excellent interpersonal skills with experience working across diverse teams, including commercial, research, and product development departments.
• Ability to build relationships with stakeholders at all levels and influence decision-making.
• Experience managing remote teams with a focus on coaching and developing Research Analysts to deliver localised insights would be advantageous.
• Capacity to produce insightful reports and presentations for senior leadership and key stakeholders.
• Familiarity with analytical tools and platforms, coupled with proficiency in conducting competitor analysis, market research, and commercial forecasting, will enable the leverage of data to drive commercial outcomes.

Additional Information

• Overseeing the monitoring and analysis of commercial performance metrics across Italian and Spanish markets, ensuring the timely reporting of KPIs and driving optimisation strategies.
• Utilising both internal and external data sources to generate actionable insights that inform and support strategic business decisions.
• Leading and mentoring a team of remote Research Analysts, ensuring the delivery of localised insights and cultural intelligence to enhance market-specific performance.
• Conducting competitor analysis and market benchmarking to anticipate industry trends and refine business strategies.
• Staying informed of industry developments, regulatory changes and emerging market opportunities, assessing their potential commercial impact on the business.

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At bet365, we're committed to creating an environment where everyone feels welcome, respected and valued. Where all individuals can grow and develop, regardless of their background. We're Never Ordinary, and we're always striving to be better. If you need any adjustments or accommodations to the recruitment process, at either application or interview, please don’t hesitate to reach out.